Cannot log into Enterprise Console (EC)

Recommended Troubleshooting Steps

1. Confirm login details

   • Verify the username (email address) is entered correctly.

   • Check for common issues such as extra spaces, incorrect capitalization, or autofill errors.

2. Attempt a password reset

   • If available, use the “Forgot Password” or password reset option.

   • Allow a few minutes for the reset email to arrive and ensure spam/junk folders are checked.

3. Confirm account status

   • Verify that the user account has not been deactivated or removed.

   • New users may need to complete an initial activation step before logging in.

Why this may occur
Login issues are most commonly caused by incorrect credentials, expired passwords, or account status changes (such as deactivation). These issues do not impact service operation but do block console access.

When to escalate

• If the user still cannot log in after the steps above, create a help desk ticket with Sky Peak Technologies or contact the designated operator point of contact (POC) to request a password reset.

Include the following details in the ticket

• Username / email address

• Account or organization name

• Browser and OS being used

• Error message shown (if any)