---
title: Streaming service shows “No Internet” while cellular signal is available
description: Error says no internet but there is available cellular signal.
---

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1. [SkyPeak Troubleshooting Guide and Knowledge Base](https://portal.skypeaktechnologies.com/?hsLang=en)
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# Streaming service shows “No Internet” while cellular signal is available

## The end user attempts to open a streaming service and receives a “No Internet connection” error, even though the device has active cellular signal and data connectivity.

**Recommended Troubleshooting Steps**

1. **Confirm cellular connectivity**
   
     - Verify the device shows active mobile signal and data.
     - Test basic internet access (e.g., load a simple webpage).
2. **Test on Wi-Fi**
   
     - Connect the device to Wi-Fi and attempt to load the same streaming service.
     - This helps confirm the issue is isolated to the application on cellular data.
3. **Reinstall the application**
   
     - Uninstall the application completely.
     - Restart the device.
     - Reinstall the application and allow all required permissions during setup.

**Why this may occur**  
In rare cases, the application’s local network service may fail to initialize correctly, causing certain apps to report “No Internet” even when cellular connectivity is present.

**When to escalate**

- If the issue persists **after reinstalling the application**, create a help desk ticket with **Sky Peak Technologies**.

**Include the following details in the ticket**

- MDN (masked if required)
- Device model and OS version
- Streaming service affected
- Confirmation that reinstall was attempted

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