Enterprise Console (EC) will not load in a web browser

Recommended Troubleshooting Steps

1. Refresh and check connectivity

   • Confirm you have an active internet connection.

   • Refresh the page and wait a few seconds for the console to load.

2. Clear browser cache and cookies

   • Clear the cache and cookies for the browser being used.

   • Close and reopen the browser, then try accessing the Enterprise Console again.

3. Try a different browser

   • Attempt to access the Enterprise Console using a supported browser such as:

     • Google Chrome

     • Mozilla Firefox

   • This helps identify browser-specific cache or compatibility issues.

4. Disable browser extensions (if needed)

   • Ad blockers, security tools, or privacy extensions can interfere with loading.

   • Temporarily disable extensions and retry.

Why this may occur
Browser cache corruption, outdated browser versions, or conflicting extensions can prevent the Enterprise Console from loading correctly. Trying a clean cache or an alternate browser resolves most cases.

When to escalate

• If the Enterprise Console still does not load in a specific browser after completing the steps above, create a help desk ticket with Sky Peak Technologies.

Include the following details in the ticket

• Browser name and version

• Operating system

• Whether the issue occurs in all browsers or only one

• Any error messages shown