---
title: Enterprise Console (EC) will not load in a web browser
description: Default browser will not load the EC.
---

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1. [SkyPeak Troubleshooting Guide and Knowledge Base](https://portal.skypeaktechnologies.com/?hsLang=en)
2. [Troubleshooting](https://portal.skypeaktechnologies.com/troubleshooting?hsLang=en)

# Enterprise Console (EC) will not load in a web browser

## The Enterprise Console does not load or displays a blank / unresponsive page when accessed in the default browser.

**Recommended Troubleshooting Steps**

1. **Refresh and check connectivity**
   
     - Confirm you have an active internet connection.
     - Refresh the page and wait a few seconds for the console to load.
2. **Clear browser cache and cookies**
   
     - Clear the cache and cookies for the browser being used.
     - Close and reopen the browser, then try accessing the Enterprise Console again.
3. **Try a different browser**
   
     - Attempt to access the Enterprise Console using a supported browser such as:
       
           - Google Chrome
           - Mozilla Firefox
     - This helps identify browser-specific cache or compatibility issues.
4. **Disable browser extensions (if needed)**
   
     - Ad blockers, security tools, or privacy extensions can interfere with loading.
     - Temporarily disable extensions and retry.

**Why this may occur**  
Browser cache corruption, outdated browser versions, or conflicting extensions can prevent the Enterprise Console from loading correctly. Trying a clean cache or an alternate browser resolves most cases.

**When to escalate**

- If the Enterprise Console still does not load in a specific browser after completing the steps above, create a help desk ticket with **Sky Peak Technologies**.

**Include the following details in the ticket**

- Browser name and version
- Operating system
- Whether the issue occurs in all browsers or only one
- Any error messages shown

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