---
title: End user reports the application is not working on cellular data.
description: Application is not working on cellular signal with any streaming service on their phone.
---

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1. [SkyPeak Troubleshooting Guide and Knowledge Base](https://portal.skypeaktechnologies.com/?hsLang=en)
2. [Troubleshooting](https://portal.skypeaktechnologies.com/troubleshooting?hsLang=en)

# End user reports the application is not working on cellular data.

## The end user reports that the application is not working when using cellular data. Streaming services fail or do not function correctly on mobile signal, but may work on Wi-Fi.

**Recommended Troubleshooting Steps**

1. **Test on Wi-Fi**
   
     - Ask the user to connect to a trusted Wi-Fi network.
     - Have them test one or more streaming services.
     - This helps determine whether the issue is isolated to cellular data.
2. **Restart the application**
   
     - Fully close the application and reopen it.
     - If possible, force stop the app and relaunch.
3. **Restart the device**
   
     - A device restart can reinitialize background services and restore connectivity.

**Why this may occur**  
If streaming works on Wi-Fi but not on cellular data, the application may be in a stalled or incomplete runtime state on the device. In these cases, a restart typically restores normal operation.

**When to escalate**

- If the application continues to fail on cellular data after completing the steps above, create a help desk ticket with **Sky Peak Technologies**.

**Include the following details in the ticket**

- MDN (masked if required)
- Device model
- OS version
- App version
- Confirmation that the issue occurs on cellular data but not Wi-Fi

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